⏤ The Local Way

Terms and conditions

Each of the properties of The Local Way S.A. of C.V. is a premium property, professionally managed by our company. At the time of your reservation, confirmation, and/or check-in, you accept the policies, terms and conditions, and rules of The Local Way®. Likewise, you previously accept the terms and conditions of use of the platform through which you made your reservation: Airbnb, Booking, VRBO, HomeAway, Kayak, Despegar, or any other means by which the reservation was made.

Upon arrival, you will be required to fill out and sign a registration form and rental agreement (in Spanish or English) in accordance with Mexican law, in addition to the terms and conditions of The Local Way S.A. of C.V. in conjunction with the rental platform through which you made your reservation. This includes reservation holder registration, secondary guest registration, personal information, official ID photo review, signature review, and a security deposit to ensure any potential damage not covered by the platform deposit. of third parties. By completing the reservation on the platform you booked on, you are agreeing to the aforementioned terms. If the guest does not agree to comply with the terms and provide the information requested by the host, the host reserves the right of admission and will proceed to cancel the reservation at any time without any refund.


 The Local Way S.A de C.V. reserves the right of admission to any person who does not meet the specifications mentioned here. It is mandatory to show an official identification of the person who generated the reservation and all the people who accompany him.

  • Entry will not be allowed to anyone who is not registered as a guest or visitor.

  • Anyone who does not show official identification will not be allowed to enter

  • Reservations to third parties are strictly prohibited. The owner of the reservation must complete the check-in process, as well as stay at the property for the reservation to be valid.

  • Any vehicle that enters the property must be registered with the brand, model, and license plate.

  • The reservation must be paid in full to be valid and confirmed. In the event that the reservation is not paid by the owner, it must be verified with the official identification of the person paying and a letter of agreement.

  • A credit card deposit will be required for all reservations.

  • It is mandatory to sign the “Rental Agreement” at check-in.


Our guests are protected to provide their information as we act under the “Ley Federal para la Protección de Datos Personales”” of Mexico. The information provided will be used only for security reasons and security deposits. No charges will be applied without confirmation of any service and/or verification of any infraction of the house rules. The credit card can be used for additional charges if the guest chooses to do so. For more information about our Privacy Notice, you can consult www.thelocalwaymx.com or ask our concierge.


The cancellation policies described below are applicable in accordance with the direct booking policies through The Local Way®.

  • The cancellation is Strict, for the confirmation of the reservation, the payment of the total amount of the reservation must be made, which will not be refundable.

  • For cases of force majeure due to the pandemic, such as border closures or contagion of a member of the trip, a credit will be granted for change of dates with a limit of one year, which will depend on availability and changes in rates.

Once the guest has entered, there are no refunds under any circumstances due to nonconformity of the department, such as climatic situations, accommodation of the department, configuration, amenities, external noise, subjective opinions, among others. The Local Way S.A. of C.V. will not reimburse based on threats of posting negative reviews and will report or denounce the case immediately to the platform and/or corresponding authorities.


  • Applicable Taxes: 19.5% on the net rate. (16% VAT + 3.5% ISH).

  • Hours: Check-in time is from 4:00 p.m. and the check-out time is before 11:00 am.

  • The keys will be automatically deactivated by the system once the guest’s reservation is complete and they will not be able to access the property.

  • For long-stay reservations, the key will be deactivated in case a renewal payment has not been registered without exception.

  • Concierge: The concierge area is available from 7:00 a.m. to 11:00 p.m. by phone or via chat and will coordinate the service of your request. The operational area is available 24/7 for emergencies.


In accordance with the terms and conditions of The Local Way S.A. of C.V. specifically in the section “Extension of stay without the consent of the host”, the client accepts that from the moment he/she postpones his/her departure from the date and time stipulated in the current registration, without the authorization of the host, his/her access card will be deactivated automatically, as well as the corresponding charge to the credit card, with double the agreed rate for the stay of a single night during each day that passes until the property is vacated, and the host will have the right to take legal action to evict you from the property, and the costs of such legal action will also be charged to the guest’s card. By confirming the reservation, and/or signing our “Rental Agreement” at the time of your arrival, you agree to all our Terms and Conditions, Rules, and Policies.


The Local Way S.A. de C.V. disclaims any damage caused to the health of the guest or their belongings due to theft, loss, or force majeure. As well as for damages caused directly by the client and/or his guests. Being understood as force majeure the event of rupture, illness, pandemic, failures, short circuits, leaks, collapses, fires, natural disasters, or accidents, since the client assumes them at their own risk, releasing the host and The Local Way S.A. de C.V. from any responsibility in any of these cases.


The current accommodation is for the client and his companions exclusively. Any sublease and/or transfer in whole or in part, temporarily or permanently, free or for a fee is prohibited. In case of not respecting this provision, the client will respond with a penalty of $10,000 MXN (ten thousand Mexican pesos) for each day that this situation elapses.


In the event of a lawsuit, those involved are subject to the legal jurisdiction of the Ordinary Courts in Mexico City and the current laws of the country, waiving other laws that may be applicable.

We reserve the right of admission to any person who does not meet the access requirements: payment, guarantee card, official identification, registration with full name (matching the ID) of all persons entering the property and signature on the “Rental Agreement” and any information or term mentioned above


You as a guest declare that you are aware of the section entitled “Damage to the facilities” contained in the Terms and Conditions of The Local Way S.A. de C.V., Airbnb, Expedia, Booking, HomeAway, VRBO, or any other platform through which the reservation was made, expressing prior knowledge of such conditions. Therefore, it expresses agreement that The Local Way S.A. de CV, Airbnb, Expedia, Booking, HomeAway, VRBO, or any other platform through which the reservation was made will charge your card in the event that the property where you are staying suffers any kind of damage caused by the guest, or a person staying at the property or any other person who has been authorized access to the property, after receiving evidence proving said damages.

The host reserves the right to inspect the property where the guest is staying, personally or through designated third parties, during business hours and for the entirety of the agreed stay.

Temporary homes for a new way to stay in Mexico City, no matter if you’re in town for a couple of nights or a year. This is home away from home. 


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